Returns Policy

Returns Policy


1. Returns

If for any reason you are not happy with your purchase, please reach out to us at We will be happy to either replace your purchase or issue you a refund.

Returns or exchange requests must be made within 30 days of their delivery date. Merchandise must be returned in the original box and the packaging must be in the state you received it. Please note we do not cover any shipping costs associated with returns or exchanges.

2. Processing  Returns / Exchanges

  1. For a refund or exchange on your purchase, contact We’ll send you a personalized return slip.

  2. Complete the return slip and enclose it in the box along with the product you are returning. Returns and exchanges should be mailed to:

    EM & H Bakehouse
    Shop 1, Greece K13, International City
    Al Warsan, Dubai
    United Arab Emirates

  3. Once your package is received at our facility, we will process your request and issue your refund. Refunds will be processed and automatically applied to your credit card or to the original method of payment within 10-45 days. For exchanges, items will be shipped within 5-7 business days.

3. Cancellation Policy

If you change your mind you can cancel your order before it is sent out for delivery. All refunds will be made back to the original method of payment. Please allow for up to 45 days for the refund transfer to be completed. For order cancellation, please write to us at stating your order number.