Frequently Asked Questions



We're here to help! If you are unable to find an answer in the list below please get in touch with us here.




About

 

What is Sparkbake?

 

Delicious, plant-based snack foods prepared in small batches. Each menu item prepared mindfully with nutrient-rich ingredients. Free from dairy, gluten, refined sugar, and additives.

 

Is Sparkbake keto-friendly?


Not all our products align with a strict ketogenic diet however, our Chocolate Bars are perhaps keto-friendliest. 

 

Why small-batch-made?


To ensure the freshest flavors every time, Sparkbake foods are prepared in small-batches and carefully made available at all points of sale.

Is Sparkbake vegan?


Yes, all Sparkbake foods are vegan and also are prepared in an all-vegan-kitchen.

 

Is Sparkbake gluten free?


Yes, Sparkbake foods are made without gluten ingredients.

 

Where is Sparkbake made?


Sparkbake foods are prepared at

EM & H Bakehouse
International City, Al Warsan
Dubai, United Arab Emirates

Where can I get more information?


Please write to us at info@sparkbake.com. We typically reply within one business day.


 

Nutritional Information


Where can I find Nutritional Facts?


Nutritional Facts can be found on each product page.

Do Sparkbake products contain allergens?


Yes. Our products are created with nuts, seeds and spices. Allergens vary by flavor and we recommend always checking nutritional facts. Sparkbake products are prepared in a facility that also handles peanuts, tree nuts and sesame seeds.

Is Sparkbake safe for kids?


Sparkbake may not be safe for kids with allergy concerns; especially for those who are prone to nut and seed allergies. Allergens vary by flavor and we recommend always checking nutritional facts or checking with you doctor before consuming.



Purchasing

Where can I buy Sparkbake?


You could shop Sparkbake menu items directly from our website or in-store at our kiosks and partnering stockists.

Do you offer free samples?


Unfortunately we can’t deliver individual packs to send as samples. But if you are not completely satisfied with Sparkbake products you may return the product - please see our
returns policy for more details.

How soon are out-of-stock items made available?


Our apologies for any low stock or out-of-stock items. A replenishment should be available very soon.

Since we only want the freshest stock to be available for sale, production is intentionally limited. Please write to us at info@sparkbake.com for more updates.

 

What forms of payment are accepted?


We accept payment by Visa or Mastercard debit and credit cards in
 United Arab Emirates Dirham (AED). 



Delivery

Where do you deliver?


We deliver to addresses in the United Arab Emirates. For more information, please visit our delivery policy.

 

Do you offer free shipping?


For Dubai, delivery is free for all orders over AED 200, otherwise a fee of AED 15.00 is charged. For Abu Dhabi and the Northern Emirates a delivery fee of AED 22.00 is applicable for all deliveries. 

 

When will my order arrive?


Orders are fulfilled 09:00 to 17:00, Saturday to Thursday.
 Same-day delivery is available for Dubai only. Orders from Abu Dhabi and the Northern Emirates are fulfilled within 1-2 business days.

Orders with Sparkbake Brunch Muffins are fulfilled within 2 business days. 

 

How do I track my order?


As soon as an order is dispatched, a delivery confirmation email and a tracking ID number will be sent to you. You could also conveniently track your order using the Shop App.

Is there a minimum delivery order?


There is no minimum order required for delivery.

Where can I get more information?


Please visit our Delivery Policy for more information or write to us at info@sparkbake.com.



Storage


How should Sparkbake products be stored?


Since our menu items are free from preservatives they should be stored in a cool place or refrigerated to ensure freshness. Our chocolate bars are made with raw-cacao and should be stored below 18°C or ideally refrigerated.  

What is product shelf-life?


All of our packaged products have an expiry date, and we recommend consuming before that date to truly enjoy the freshest, flavor-rich experience. Expiry dates are found on product packaging. 



Exchanges & Returns


How can I return my Sparkbake purchase?


If for any reason you are not happy with your purchase, please reach out to us at support@sparkbake.com. We will be happy to either replace your purchase or issue you a refund. Please visit our returns policy for more information.

What do I do if my product is defective/damaged?


Sparkbake products undergo thorough quality assurance procedures to ensure they live up to the highest standards. However, if you find a damaged or defective item upon arrival that doesn't meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the items or issue you a full refund, whichever you prefer.

Can I cancel my order?


If you change your mind you can cancel your order before it is sent out for delivery. All refunds will be made back to the original method of payment. Please allow for up to 45 days for the refund transfer to be completed. For order cancellation please write to us at support@sparkbake.com stating your order number.

Your Cart

Your cart is currently empty.
Click here to continue shopping.