Delivery Policy

 

1. General Information

Items offered on Sparkbake.com are available for delivery to addresses in the United Arab Emirates. Sparkbake deliveries are fulfilled by reputable third-party courier partners including Quiqup, and Transcorp.


2. Order Confirmation

Once an order is accepted you will receive an email and a SMS notification with your order summary and the total amount billed. Another notification via both email and SMS will be sent once your order is dispatched.



3. Delivery Schedule and Tracking

Please note unless specified during check out, all deliveries are sent out Saturday to Thursday between 09:00 and 17:00. As soon as an order is dispatched, a delivery confirmation email and a tracking ID number will be sent to the customer.



4. Dubai Delivery

For Dubai, orders before 15:00 are fulfilled same-day, Saturday to Thursday. Orders after 15:00 are processed the following business day.



5. Delivery for Brunch Muffins

Sparkbake Brunch Muffins are baked freshly on-order. Orders with Brunch Muffins are delivered within 2 working days in Dubai and within 1-2 business days in Abu Dhabi and the Northern Emirates.



6. Abu Dhabi and Northern Emirates

Orders for Abu Dhabi and the Northern Emirates are fulfilled within 1-2 business days.



7. Orders on Weekend or Public Holidays

Any orders placed on Thursday after 15:00 and either on Friday will be processed on the following day. No orders will be processed on weekends and on public holidays.



8. Delivery Fees

For Dubai, delivery is free for all orders over AED 200, otherwise a fee of AED 15.00 is charged. For Abu Dhabi and the Northern Emirates a delivery fee of AED 22.00 is applicable for all deliveries.



9. Order Receiving

We will try our best to accommodate all deliveries at requested times however we cannot guarantee this. Please note, it is customer’s responsibility to ensure accurate address details are provided and for a recipient to be available for delivery at given time. Any additional expenses incurred due to order re-shipments would be borne by the customer.



10. Order Delays

If for some reason an order does not arrive within the specified time please get in touch with us via our website or email us at support@sparkbake.com or call us at +9714 423 8099. Late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of order.



11. Non-serviceable and remote areas

We currently do not deliver to the following areas in the United Arab Emirates. For more information please contact us at info@sparkbake.com.


12. Out-of-Stock items

Please note that all orders are subject to product availability. In an unlikely event that an item is not in stock at the time of order placement, a notification will be sent to you and a refund will be issued to the original method of payment.
 

13. Damaged Items

Sparkbake products undergo thorough quality assurance procedures to ensure they live up to the highest standards. However, if you find a damaged or defective item upon arrival that doesn't meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the items or issue you a full refund, whichever you prefer.


14. Delays due to COVID-19

Please note, due to the COVID-19 outbreak there may be delays to deliveries to Abu Dhabi and the Northern Emirates. We apologize for any inconvenience caused.

 

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